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Customer Support

Whether it is billing, reimbursement or product-related clinical and technical support, KCI customers have access to KCI customer support from trained professionals 24 hours a day.

KCI Ireland is committed to ensuring our customers and patients have access to a member of our Customer Care Team and our clinical support specialists 24-hours a day, 7-days a week, 365-days a year.

For all product-related clinical and technical support please do not hesitate to contact our Freephone number 1800 33 33 77 at any time. Alternatively please email us at ircs@acelity.com

KCI Technical Support Centre

With 24-hour availability KCI Ireland is able to provide troubleshooting support for all V.A.C.® Therapy devices.

Our state-of-the-art product service and management centre, based in Dublin, is responsible for the operational management of all KCI products and particularly the prompt pick-up and delivery of KCI products nationally to support your patient care needs

  • One of our technical support specialists can assist you to deal with any technical product query or assist with service requests.

To access this service, please contact us on Freephone 1800 33 33 77.


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The information included in this Web site has been prepared for and is intended for viewing exclusively within the Republic of Ireland. This Web site contains information about products which may or may not be available in different countries and if applicable, may or may not have received approval or market clearance by a governmental regulatory body for different indications and restriction in different countries.